Thank you for contacting us, and I'm sorry to hear about the issue you're experiencing after the recent iOS update. It needs to be explained, because there is a lot of information that isn't correct being spread in different contexts. I'm not sure if you have read about what's happening in iOS 14.5 and 14.6, so forgive me if this is old news to you. We're backed up in support right now, so response times are significantly higher than normal. Thank you for contacting us, and I'm sorry for the time it has taken to receive a reply from us. I have raised two tickets and the only response i have had is to refer me to an article which is no help at all. One of the articles on this forum says when you set up a msecure 5 account it asks you if you want to migrate your data across. Is it possible to get this version from somewhere? One thing I don't understand is another member of my family is running msecure 4.5.2 and it is working on ios 14.6. Or is it possible to transfer the app + data to another iphone which is running 14.4 or lower? I have seen a couple of mentions of a program called MobileTrans that can do this - has anyone had any success with this? Is it possible to restore your phone to another iphone which is running ios 14.4 or lower so you can at least get the data out? I have been in touch with Apple and it is not possible to downgrade the ios. The lack of support and interest from msecure is not acceptable. Has anyone found any solutions to this? Like others I have 100s of passwords and other data on there which I can't get access to. I know this is a problem a lot of people are having. INSTALL MSECURE 4 TRIALDownload a 30-day trial of either desktop version at. INSTALL MSECURE 4 FOR MAC❖ mSecure for Windows and mSecure for Mac are available on our website. If you have any questions or comments, please share them on our support forum.
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